AI Solutions for Online Retail
Convert More Shoppers, Support Every Customer

AI assisting online shoppers with orders and support
AI Customer Service Voice Agent

Instantly Answer Every Customer Call

Even for online retailers, phone calls matter. Customers call with order questions, shipping concerns, returns, and product information needs. Missed calls directly impact revenue and satisfaction. ProphetLogic’s AI Voice Agent handles these calls with helpful, brand-aligned communication.

What the AI Voice Agent Can Do

  • Answer inbound calls within seconds.
  • Provide shipping details, return policies, and order status.
  • Explain promotions, loyalty programs, and offers.
  • Look up customer and order information via integrations.
  • Handle call overflow and reduce wait times.
  • Provide after-hours support instead of voicemail.
  • Route callers to the right team when needed.
  • Capture messages with full transcription for follow-up.
Order & Shipping Support Promotions & Loyalty Overflow Coverage

Benefits for Online Retailers

  • Fewer abandoned orders due to unresolved questions.
  • Higher satisfaction with faster, clearer answers.
  • Lower support volume for human teams.
  • Better recovery of at-risk purchases.
  • Consistent communication across every call.

Voice Agents become the reliable first line of support for your brand — resolving routine issues so your team can focus on complex cases and high-value customers.

Web-Based AI Chatbots

Real-Time Answers and Personalized Support

Online shoppers want immediate help. ProphetLogic’s AI chatbots provide real-time assistance on your website, helping customers find products, check orders, navigate support topics, and complete purchases with confidence.

What the AI Chatbot Can Do

  • Answer questions about products, sizing, availability, and compatibility.
  • Provide personalized recommendations based on shopper intent.
  • Assist with returns, exchanges, and refund questions.
  • Guide customers through checkout and payment steps.
  • Provide order status updates and tracking info.
  • Highlight promotions or shipping thresholds.
  • Reduce tickets by resolving common issues instantly.
  • Capture leads or emails when appropriate.

Benefits for Online Retailers

  • Higher conversion rates and fewer abandoned carts.
  • Faster resolution of common support questions.
  • Better engagement with first-time visitors.
  • Support available 24 hours a day.
  • Less load on human support teams.

Your chatbot becomes the digital storefront guide — greeting visitors, answering questions, and capturing demand at all hours.

Live Demo

Call Our Retail & E-Commerce AI Support Agent

Hear our AI assist online shoppers with order status, product questions, and return workflows — just like it would on your storefront.

  • Listen to a natural, friendly customer-support greeting.
  • Test product, order, and return questions.
  • Experience how the agent handles real shopper scenarios.

This line is for demo purposes only and does not access or modify real customer data.

AI Support for the Entire E-Commerce Journey

ProphetLogic helps customers at every stage of their online shopping experience — from browsing and decision-making to checkout and post-purchase support.

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Pre-Purchase

Product questions, recommendations and comparisons, and help with promotions or coupon usage so shoppers can decide confidently.

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During Checkout

Cart assistance, payment or account questions, and support with shipping options or address issues to keep checkout flowing.

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Post-Purchase

Order status and tracking, returns and exchange guidance, and warranty or support questions — all handled quickly and consistently.

Call Overflow and After-Hours Support

Online retail runs around the clock, but human support teams often can’t. ProphetLogic ensures customers always receive help, even when staff are offline.

What AI Handles During Spikes

  • Call and chat spikes during sales events and holidays.
  • After-hours call answering and triage.
  • Return and order questions for next-day follow-up.
  • Callback booking with your team.
  • Helping shoppers get the information they need to complete purchases.

The Result

Your store stays responsive at all times — without adding headcount — so customers can buy when it’s convenient for them, not just when your support desk is open.

Integrations for E-Commerce & Fulfillment

Connect AI with Your Online Retail Systems

ProphetLogic integrates with the systems online retailers rely on so the AI can provide accurate, personalized answers in real time.

Potential Integrations

  • E-commerce platforms such as Shopify, WooCommerce, or Magento.
  • Order management and tracking systems.
  • Inventory and product databases.
  • CRM and customer profile systems.
  • Loyalty and rewards platforms.
  • VoIP and call center systems.

Why Integrations Matter

With these integrations, your AI can retrieve order status, check inventory, surface the right products, and provide meaningful help in real time — instead of generic, disconnected responses.

Perfect For

Online retailers who want to provide faster support and improve conversion without scaling headcount linearly.

  • Direct-to-Consumer Brands

    Support fast-growing DTC stores with always-on assistance.

  • Multi-Location E-Commerce Retailers

    Provide consistent experiences across regions and storefronts.

  • Subscription Box Companies

    Reduce churn with quick support for orders, skips, and changes.

  • Specialty Online Retailers

    Support deep product questions with AI trained on your catalog.

  • Marketplace Sellers

    Handle volume from multiple channels without drowning support teams.

  • High-Volume Storefronts

    Stay responsive during promotions, launches, and peak seasons.

Why Online Retailers Choose ProphetLogic

AI That Protects Revenue and Customer Experience

  • Higher conversion rates thanks to instant customer support.
  • No missed calls or unanswered pre-purchase questions.
  • Continuous support without large staffing increases.
  • Personalized, consistent experiences across channels.
  • Easy integration with existing e-commerce tools.
  • Quick deployment and clear, measurable ROI.
Give Your Online Customers a Better Experience

Increase Conversions. Reduce Support Load. Delight Shoppers.

See how ProphetLogic can help you provide instant, accurate support across phone and web — so customers get the answers they need and complete more purchases.

Book a Demo Talk to an AI Expert

Tell Us About Your Storefront

Share your current platforms, support challenges, and growth goals — we’ll help design an AI approach that reduces friction for shoppers and your team.