Privacy Policy

1. Information We Collect

We collect information that you provide directly to us as well as certain information that is collected automatically when you interact with our website, forms, or services.

Information you provide via forms

When you fill out a contact form or request more information, we may collect:

• Name
• Email address
• Company name
• Phone number
• Comments or other free-form text you choose to submit

Technical and contextual information

When a form is submitted, we may also automatically collect:

• The IP address from which the form was submitted
• The page address (URL) where the form was submitted
• Standard log information such as browser type and general device information

Advertising and analytics data

We may receive and process data related to digital advertising and analytics from providers such as search engines and social platforms. This can include:

• Campaign or ad identifiers
• Basic event data (for example, that a form submission occurred)
• Cookie or device identifiers used for measurement and attribution

2. AI Voice, Call, and Telephony Data

Some of our services involve AI voice agents, phone calls, and other telephony-based interactions. Depending on how you interact with us, the following information may be collected and processed:

• Call audio recordings
• Call transcripts generated from recordings
• Summaries or classifications related to the call
• Phone numbers and associated metadata (such as time and duration of the call)

Call recordings, transcripts, and related metadata are typically stored and processed on secure third-party platforms that provide telephony, AI voice, and analytics services. We use this data for quality assurance, analytics, and to improve the reliability and performance of the services we provide to our customers.

ProphetLogic does not use your calls or transcripts to train our own independent machine learning models in a way that would identify you personally. However, some third-party providers we use may process data in accordance with their own terms and privacy policies, which can include using aggregated and de-identified data to improve their underlying services and infrastructure.

3. How We Use Your Information

We use the information we collect for purposes such as:

• Responding to inquiries, demo requests, and other messages you send us
• Scheduling and coordinating calls or meetings
• Operating, maintaining, and improving our AI voice agents, telephony workflows, and related services
• Analyzing performance, usage patterns, and aggregate metrics to better understand how our services are used
• Managing and measuring digital advertising campaigns and website performance
• Complying with legal obligations and enforcing our terms and policies

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand how it is used, and support advertising and analytics. These may include:

• Essential and functional cookies that help the site work properly
• Analytics and performance cookies that measure traffic, usage, and interactions with pages and forms
• Advertising cookies and pixels that help us understand the effectiveness of digital advertising and deliver more relevant campaigns

You can typically control cookies through your browser settings and, depending on your location, through consent tools available on our website. If you disable certain cookies, some parts of the site may not function as intended.

5. How We Share Information

We do not sell your personal information. We may share information with third parties in the following situations:

• Service providers. We work with trusted providers that help us deliver our services, including: telephony and call routing platforms, AI voice agent platforms, email and communication tools, calendar and scheduling tools, cloud productivity and spreadsheet tools, analytics platforms, and digital advertising networks.
• Business clients. If you engage with us on behalf of a business, some information (such as call analytics, summaries, and performance metrics) may be shared with that business as part of the services they use.
• Legal and safety. We may disclose information if required by law or if we believe in good faith that such disclosure is reasonably necessary to protect our rights, investigate fraud, respond to a legal request, or ensure the safety of others.
• Business transfers. If we are involved in a merger, acquisition, or other business transaction, your information may be transferred as part of that process, subject to appropriate confidentiality protections.

We limit the information shared with service providers to what is reasonably necessary for them to perform their functions on our behalf and expect them to protect it in line with applicable privacy and security standards.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Responding to your requests and managing ongoing communications
• Supporting our business operations and client relationships
• Meeting legal, accounting, or reporting requirements

Call recordings, transcripts, and related metadata stored on third-party platforms may be retained according to our configuration settings and the policies of those providers. Where possible, we aim to retain such data only as long as needed for quality assurance, analytics, and client reporting.

7. Your Choices and Rights

Depending on your location and applicable law, you may have rights in relation to your personal information, such as:

• Accessing the personal information we hold about you
• Requesting corrections to inaccurate or incomplete information
• Requesting deletion of your personal information, subject to certain legal or operational requirements
• Objecting to or restricting certain types of processing
• Withdrawing consent where processing is based on your consent

To exercise these rights or ask questions about your information, you can contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests.

If you are located in a region with specific privacy regulations (such as the European Economic Area or certain U.S. states), you may also have the right to lodge a complaint with your local data protection authority.

8. Requesting Deletion of Your Data

If you would like us to delete personal information that we hold about you, you can email us and request deletion. Please include enough detail for us to identify you and the interaction (for example, the email address or phone number used, and a brief description of your interaction with us).

Where feasible, we will delete or anonymize your personal information from our systems and make reasonable efforts to propagate that deletion to relevant third-party platforms, subject to technical limitations, contractual requirements, and applicable laws.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information under our control. This includes limiting access to information to personnel and service providers who need it to perform their work and using secure methods to transmit and store data where appropriate.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and respond appropriately if we become aware of a security incident.

10. International Transfers

Our website and services may be accessed from outside the United States, and some of our service providers may process data in other countries. This means your information may be transferred to and processed in jurisdictions that may have different data protection laws than your own.

Where required by law, we take steps to ensure that appropriate protections are in place for such transfers, such as using contractual safeguards or working with providers that commit to recognized data protection frameworks.

11. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Privacy Policy” heading date or otherwise indicate that the policy has been updated.

Your continued use of our website or services after an update means that you accept the revised policy. We encourage you to review this page periodically for the latest information on our privacy practices.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, or if you would like to exercise your privacy rights, you can contact us at:

ProphetLogic
Commerce Corporate Center
5100 Tilghman St Suite #110
Allentown, PA 18104
Phone: (484) 864-6300
Email: sales@prophetlogic.com